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CUSTOMER SUPPORT HOURS
Monday–Friday 8:00am – 4:00pm GMT
Excluding major holidays.
Frequently Asked Questions
WHEN WILL I RECEIVE MY ORDER?
DO I NEED TO PAY EXTRA FOR DUTIES AND TAXES, AND WILL EU.STUSSY.COM REFUND THEM?
HOW DO I RETURN MY ORDER?
HOW DO I EXCHANGE AN ITEM?
CAN I CANCEL MY ORDER?
HOW DO I KNOW MY ORDER IS CONFIRMED?
HOW DO I KNOW THE ITEM WILL FIT ME?
HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASED AND WHEN?
CAN I MAKE MODIFICATIONS TO MY ORDER AFTER IT HAS BEEN PLACED?
MY ORDER HAS BEEN CANCELED, HOW LONG DOES IT TAKE FOR THE REFUND TO PROCESS?
MY TRACKING INFORMATION STATES THAT MY ORDER WAS DELIVERED. WHAT SHOULD I DO IF I HAVEN’T RECEIVED IT?
WHEN CAN I EXPECT A RESPONSE FROM CUSTOMER SUPPORT?
MY PACKAGE IS NOW BEING RETURNED TO THE SENDER, WHAT HAPPENS NEXT?
I USED THE INCORRECT ADDRESS. HOW CAN I UPDATE IT?
I PLACED MULTIPLE ORDERS, CAN I COMBINE THEM?
I DIDN’T RECEIVE A TRACKING NUMBER, WHEN SHOULD I EXPECT IT?
I RECEIVED A TRACKING NUMBER, BUT THE SHIPMENT HASN’T MOVED. WHAT SHOULD I DO?
I RECEIVED A DAMAGED PRODUCT. WHAT SHOULD I DO?
PRODUCT DESCRIPTION
IF AN ITEM I WANT IS SOLD OUT, WHEN WILL IT BECOME AVAILABLE AGAIN?
CAN I UPDATE MY SHIPPING METHOD AFTER MY ORDER HAS BEEN PROCESSED?
WHAT PAYMENT METHODS DOES EU.STUSSY.COM TAKE?
I RECEIVED AN ITEM FROM EU.STUSSY.COM AS A GIFT. CAN I RETURN IT OR EXCHANGE IT?
MY ORDER IS A GIFT, DO YOU INCLUDE THE PRICE IN THE PACKAGE?
DO YOU OFFER GIFT RECEIPTS?
CAN I GET SOME STICKERS?